Return and Refund
- Customers must carefully choose the products they wish to purchase. We do not offer any refunds or exchanges due to a change of mind on your purchase.
- Cross-border goods do not support no reason returns or exchanges.
- For items eligible for return: (1) Returned items must be sent back to the specified address along with any related gifts. (Shipping fees should be paid by the buyer upfront.) (2) The seller will provide a coupon of the same amount based on proof of return shipping costs and the return tracking number. (3) Refunds will be processed within 48 hours upon receiving the returned package.
- Refund amounts will be credited back to your original payment account within 3-7 working days from the date the system processes the refund.
- If a parcel is returned because the recipient refuses to pay the tax fee, we will deduct shipping fees, return fees, and other related expenses when processing the refund for you.