Return and Refund

 

  1. Customers must carefully choose the products they wish to purchase. We do not offer any refunds or exchanges due to a change of mind on your purchase.
  2. Cross-border goods do not support no reason returns or exchanges.
  3. For items eligible for return:  (1) Returned items must be sent back to the specified address along with any related gifts. (Shipping fees should be paid by the buyer upfront.) (2) The seller will provide a coupon of the same amount based on proof of return shipping costs and the return tracking number. (3) Refunds will be processed within 48 hours upon receiving the returned package.
  4. Refund amounts will be credited back to your original payment account within 3-7 working days from the date the system processes the refund.
  5. If a parcel is returned because the recipient refuses to pay the tax fee, we will deduct shipping fees, return fees, and other related expenses when processing the refund for you.